If you decide you do not want to keep your order, you can ship it back to us.
Products purchased from 2storee.ca may be returned within 30 days of delivery if accompanied by original receipt and in original condition and packaging. Returns within 30 days are not subject to a restocking fee however the return shipping is at the cost of the customer. Items exempt from being returned are final sale, sale items, sample packs, and shipping costs. Returns after 30 days of the purchase date are subject to a 15% restocking fee. This fee is based on your original order total.
Returns must be pre-authorized by emailing us at firstname.lastname@example.org. After receiving your email we will send you the details of how to return your order.
It is your responsibility to pay for and organize the return of product to our warehouse. We recommend that returns are shipped via a trackable method. It is also your responsibility to track your order as 2storee is not responsible for the returned product until it has arrived in our warehouse and we have cleared it for damage.
Refunds will be issued after product has arrived in our warehouse and has been inspected for damage. An email confirmation will be sent to you as soon as the refund has been issued. All refunds will be returned in the same form of payment as the original purchase. In the case that returned product is damaged, a damage report will be emailed to you. No refunds will be issued on damaged product.
Returns need to be properly packed, in original packaging, and sent via a trackable method at your expense back to our warehouse.
If you notice any damage to your order upon delivery to your front door, please contact us immediately. It is important that you do not sign for damaged product. Once signed for, the product is your property and 2storee is no longer responsible for it.
If damage is found, a claim must be filed immediately. To file a claim, contact us at email@example.com. Claims received after 24 hours of delivery will not and cannot be processed.
All orders cancelled prior to the delivery of product, will be subject to a 15% restocking fee in addition to any associated shipping charges.